Questions and Answers

Frequently Asked Questions

 

How can I order?

You can place an order in the following ways:

• Through our website, by going through two easy steps to "Quick Order";
• By registering on our site;
• With a phone call 0888488444 or write us via Viber;
• Via Facebook Messenger by providing us:

- Name, The code, Color and/or Size of products, that you wish to purchase;

– Delivery address or Econt office address, to which you wish your order to be delivered;

– Recipient details: Two names and a phone number.

Do I need to register?, to order?

Not, registration is optional, to place an order through the site. But with a one-time registration, you will shop more comfortably and monitor the status of the orders made.

What does "Quick Order" mean??

The possibility to order only by filling in a phone number to contact you. It has no relation to the time of execution and delivery of the order.

When will my order be delivered?and?

Orders, whether placed by phone or online, are processed in the order they are received.

Order of products in stock received by 16:00 h. on a working day, prepared and shipped same day, being delivered the next working day to any point in Bulgaria, if you have selected a courier company office to receive. If the office is open on Saturdays, you have the opportunity to receive the order on that day as well.

Order of goods in stock received after 16:30 h. on a working day, on a day off or a national holiday is prepared and sent on the next working day, being delivered on the second working day from the day of the order.

If you wish to order or have ordered products with longer delivery times, the delivery will be carried out according to the terms set for the specific product.

Please, keep in mind, that some of the items, that you find on our site are available in stock and may take longer to prepare for shipment. Then, An Oragie.Net employee will contact you, to let you know when you will receive the desired item.

*Delivery deadlines depend entirely on our partners from the Econt company. In some settlements, deliveries are made until 3 working days.

How can I make a correction to my order??

To correct your order, you need to contact us by phone or e-mail by 16:00 on the day of the order. After this time, corrections to the order are not possible, as your shipment is already on its way to you.

The product, which I buy, will it look exactly the same, as depicted on the website?

The products, placed on our website, are with images provided by the respective manufacturers. We strive to be as up-to-date as possible. In case, that you notice an admitted discrepancy, you can inform us by email sales@oragie.net, to correct the omission.

Adhering to our policy of continuous improvement, we reserve the right to make changes to products at any time without prior notice.

Do I have a Preview and Test option?

Yes, Oragie.Net ships all orders with a preview option, and we add a test to all goods with a size, so that you can safely see and try the products, before paying the cash on delivery value.

How to determine your size when choosing a garment ?

There is clearly labeled text on the product page with a link to the respective manufacturer's size chart.

Can I exchange an item I purchased??

Yes, you can exchange a purchased item within 14 days of receiving it, for another item offered on our site, as the price difference will be changed.

The item, which you are returning must be in preserved original packaging with intact integrity together with all accompanying documents and all accessories, with which it was delivered to you.

Returning products without a tax document, proof of purchase; without packaging or with damaged packaging (incomplete one; without a tag or with a damaged one) incomplete one; with signs of wear, blow, scratches, injuries or other external marks; with spots, broken, broken, pierced, stripped, burnt out, perfumed or washed; with traces of manipulations and any other type of intervention, cannot be respected.

Can I return a product I ordered??

Yes, this is your right according to Bulgarian legislation. Within 14 days, starting from the date of delivery of the ordered goods, you have the possibility to return the ordered products.

When you have ordered more than one item, and you want to return a part, and not all, ordered products, Oragie.Net will refund the price paid only on returned items, reserving the right to withhold the discounts made from the price for the ordered quantity compared to the other products in your possession.

The items, which you are returning must be in preserved original packaging with intact integrity together with all accompanying documents and all accessories, with which they were delivered to you (cash receipt, original labels, accessories and gifts).

Returning products without a tax document, proof of purchase; without packaging or with damaged packaging / incomplete one; without a tag or with a damaged one / incomplete one; with signs of wear, blow, scratches, injuries or other external marks; with spots, broken, broken, pierced, stripped, burnt out, perfumed or washed; with traces of manipulations and any other type of intervention, cannot be respected.

IMPORTANT: The refund of the paid price is done by bank transfer, for which it is necessary to send us the IBAN of the personal account, in which you wish to receive the money. Please, do not return cash on delivery products, as they will not be able to be accepted.

If you need help, you can always contact us.

What address should I send the product to for a return or exchange??

Send products for return/exchange to:

city. Sofia 1592

same. To. Company I, he is. Captain Spisarevski, bl. 183 ground floor - weapons store Rosbul Arm.

What warranty do you give the products?

All goods from Oragie.Net are with 2 annual warranty (legal guarantee) for compliance of the goods with the sales contract, which begins to run from the moment of receipt of the goods.

You can read more about user guarantees >here<

The warranty becomes void in the following cases:

• Lack of tax document, proving purchase from Oragie.Net
• Damage and violation of the integrity of the product, as a result of actions, which are not related to the normal use of the product.
• An injury, due to incorrect operation.

You can find out about the commercial guarantees provided by Rossbull Arm at >here<

What is a newsletter??

By subscribing to our newsletter, you secure VIP status by receiving top offers, exclusive promotional packages and options to purchase limited items from our top brands such as Delta Optical, Hart, Isotunes Sport, Man Kung, Mr.Blade, Recover Тactical, AiR Zlatoust, Kizlyar, Northern Crown and many others.

When you register and subscribe to our newsletter you will get 10 BGN discount as a new customer on the first order.

By subscribing to the newsletter, you get more:

– Exclusive promo offers, for subscribers only;

– Exclusive first access to all our big discounts with up to 50% discount;

– Option to purchase limited products and promotional packages;

 

Our newsletter is out 1 once a month.

You can opt out of receiving communications from the Company at any time, when you judge.

Do you have a shop?, where I can see and try your items?

Yes, You are welcome. We have physical stores in the following cities: Etropole, Pleven and Sofia. For addresses and opening hours see menu Contacts.