Online dispute resolution

If you have a problem with something, which you bought online, You can use this one > electronic platform <, To try to achieve an out -of -court settlement of the dispute. You can only use the site if you live in the EU, Norway, Iceland, Liechtenstein and the merchant have been established in the EU, Norway, Iceland and Liechtenstein.

What is the platform?

Platform for Online Dispute Solving (Orn) represents a single access portal, that allows EU consumers and merchants to settle their disputes, related to both national, as well as cross -border online purchases.

What is her purpose?

The online dispute solution platform is an innovative tool, which saves time and money to consumers and traders. It will increase users' trust in shopping online and will support businesses, who sell abroad, thus contributing to the development of the European digital single market.

The whole procedure is processed quickly online, So most disputes will be resolved within 90 days.

How it works?

In case of alert/complaint, disputes will be directed to the national bodies for alternative dispute resolution (Ars), related to the platform. They are selected by the respective EU countries according to certain criteria. In Bulgaria these are specialized conciliation committees, that act to the CPC.